Privacy Policy

We are committed to providing our patients with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our patients, protecting their personal information is one of our highest priorities, in compliance with Canada’s Personal Information Protection Policy.


Unless the purposes for collecting personal information are obvious and the patient voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection. We will only collect patient information that is necessary to treat you.


Consent can be provided orally, in writing or electronically, or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the patient voluntarily provides personal information for that purpose.


We will only use or disclose patient personal information where necessary to fulfill the purposes identified at the time of collection. We will not use or disclose patient personal information for any additional purpose unless we obtain consent to do so. We will not sell patient lists or personal information to other parties unless we have consent to do so.


If we use patient personal information to make a decision that directly affects the patient, we will retain that personal information for at least one year so that the patient has a reasonable opportunity to request access to it. We will retain client personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.


We are committed to ensuring the security of patient personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. We will use appropriate security measures when destroying patient personal information.


This website and all of the information it contains are provided “as is” without warranty of any kind, whether express or implied. All implied warranties, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are hereby expressly disclaimed. Links and references to any other websites are provided for information only and listing shall not be taken as endorsement of any kind. Concussion Care Kelowna is not responsible for the content or reliability of the linked websites and does not endorse the content, products, services or views expressed within them.


Under no circumstances will Concussion Care Kelowna be liable to any person or business entity for any direct, indirect, special, incidental, consequential, or other damages based on any use of this website or any other website to which this site is linked, including, without limitation, any lost profits, business interruption, or loss of programs or information, even if Concussion Care Kelowna has been specifically advised of the possibility of such damages.